Facebook video shows the woman in tears.
American Airlines has apologized to a female passenger for the rude behavior of one of its attendant who apparently wrested her baby stroller and thrashed her with it, fortunately missing one of her twins who was in her arms.
The video of the flight attendant engaged in a fierce exchange of words with the woman passenger was posted by one of the fellow passengers who was onboard the flight. This is the latest embarrassment for the airliner which has been in news for wrong reasons in recent weeks.
The video posted on Facebook shows the woman in tears after she was hurt by the airline staff, with the twins in her arms. One male passenger can be seen standing up to confront the male flight attended. He can be heard saying “You do that to me and I’ll knock you flat.”. The flight attended can be seen angrily pointing his fingers at the passenger and challenging him, threatening to hit.
According to the American Airlines, the flight attended has been suspended with immediate effect and the woman passenger who was subject to unruly behavior was flown to her destination in another flight with an upgraded First-Class ticket.
American Airlines also said in the statement that it is further investigating the incident that happened on the flight to Dallas from San Francisco before it took off.
“We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident,” the airline said in a statement released early on Saturday.
Recently, American Airlines had to adopt face-saving measures after a 69-year-old Asian American doctor was dragged off from a flight to make space for the Airline crew to travel.
According to reports, the airline attendant tried to get the double sized stroller, which got tagged by employees at gate check-in when the brawl broke between the attendant and the passenger.
https://www.youtube.com/watch?v=pVuvAVa35T4