Infosys Nia is available to order immediately.
An Indian technology and outsourcing company, Infosys, has announced the launch of its next generation Artificial Intelligence platform, Infosys Nia.
According to the official release of Infosys, Nia is the successor of the company’s first generation AI platform Mana and its Robotic Process Automation (RPA) solution, AssistEdge.
Since its induction last year, Mana and RPA have amassed over 50 clients and 150 engagements for Infosys, according to a news release by Infosys.
“Infosys Nia converges the big data/analytics, machine learning, knowledge management, and cognitive automation capabilities of Mana; end-to-end RPA capabilities of AssistEdge; advanced, high-performance and scalable machine learning capabilities of Skytree; and optical character recognition (OCR), natural language processing (NLP) capabilities and infrastructure management services,” read the news media statement.
It also said that the new AI platform is unified, flexible and modular, enabling a wide range of industry and function-specific solutions. It also allows Infosys clients to build a custom experience to fit for their business needs.
The company said that its first-generation AI platform was designed for IT industry and was more about simplification, efficiency and cost. Its capabilities included socialization of organizational knowledge, deep analytics, service automation, automated incident root cause analysis and others.
When it comes to the latest AI, Infosys has been able to upgrade it with abilities that can tackle day to day business problems such as forecasting revenues, forecasting what products need to be built, understanding customer behavior, deeply understanding the content of contracts and legal documents, understanding compliance, and fraud.
Dr. Tom Reuner, Senior Vice-President, HfS Research said, “By leveraging and integrating a broad set of artificial intelligence technologies, Infosys is supporting customers on their journey toward business transformation. The modular set up of Infosys Nia allows for more flexibility when addressing diverse sets of use cases. On this journey, Infosys’ expansive AI and cognitive computing capabilities provide customers with solutions that put data at the center of their service delivery strategies. While it might sound trite, data really is becoming the new currency.”
“When we launched our knowledge-based AI platform Mana one year ago, we set out on our path of bringing knowledge, data and automation, together with our services to our clients as never before. We have seen tremendous adoption, and indeed, a massive embrace of Mana by our clients, particularly in leveraging Mana to improve service delivery and drive efficiencies and cost performance through automation. But we could clearly see that there was much more potential, an unlimited potential, in bringing AI to our clients’ most sophisticated and complex business problems, as they work toward a vision of bringing technology to every aspect of their businesses,” said Vishal Sikka, CEO, Infosys
“Nia, the next generation of our AI platform now takes our purposeful approach to AI, one in which technology serves to amplify people and empowers them to work in new ways, to new heights. When we bring this together with our unmatched ability to educate and train in AI techniques and emerging technologies, we now have the platform, the services and the skills, to deliver new unprecedented value to our clients,” he added.
Infosys Nia can help clients solve a wide variety of business problems, some of which are listed below:
- Infosys Nia can improve order-to-cash process by creating a real-time risk profile to customize the collection strategy, expedite resolution of disputes, predict anomalies, prevent disputes, and enable better visibility and forecasting of cash flow to reduce days sales outstanding (DSO).
- Infosys Nia can predict variability in manufacturing and material cost, while also reducing product development cycle times.
- Infosys Nia can create knowledge models of multiple, complex labor contracts with an on-demand, self-service conversational interface to operationalize the knowledge.
- Infosys Nia can create a customer genome based on internal and external data sources to help develop targeted messaging, accurately identify upselling and cross-selling opportunities, offer personalized solutions, and improve customer satisfaction.