Navang Oza Oza was checking in for his flight to San Francisco
The United Airlines has apologized to Navang Oza, an Indian American man, after an agent cancelled his ticket over a filming dispute.
The 37-year-old Oza posted a video clip of his interaction with a worker in a New Orleans ticket counter. Oza was checking in for his flight to San Francisco and was told it would cost $300 to check the bag that cost $125 on the way there, NBC Bay Area reported.
As the lady in the counter started behaving rude, Oza switched his phone to video record mode to capture the incident. This irritated the agent who cancelled his trip.
The unedited 2 minute 20 seconds’ video clip that Oza posted in his twitter account on Monday was retweeted more than 5000 times.
In the video shows the agent warning Oza not to take her video and orders to cancel the reservation as didn’t have the permission to videotape.
“Until that is erased you’re not travelling,” the agent can be heard telling Oza.
— Navang Oza (@Navang25) May 8, 2017
The agent, then calls a police officer who says Oza has the right to do whatever he wants as the airport is a public space.
“The video does not reflect the positive customer experience we strive to offer, and for that we apologize. We are reviewing this situation, including talking to Mr. Oza and our employees to better understand what happened,” read an official statement from United Airlines.
Oza told NBC Bay Area that he had alcohol in his system from the night before, but it had no bearing on the incident.
“If people are being rude, if people are making up rules at kiosks of airlines, I feel like that’s something we should be recording and sharing with everyone,” he said.
Oza said that he ended up buying another ticket on a different airline and wants United to pay for that trip.