A “routine” call became “aggressive”.
By Raif Karerat
WASHINGTON, DC: A Virginia woman is suing Verizon after claiming she had a heart attack while talking to a Verizon Wireless customer service representative, reported Fox New York.
Angela Hawkins is seeking more than $2 million in damages after a call that she describes as beginning in a “routine matter” took a turn for the worse when the rep allegedly began questioning her “in an aggressive manner.”
The lawsuit also states Hawkins was put on hold for 15 or 20 minutes, which is when the court records indicate Hawkins “began experiencing physical distress, including tightness in her chest and difficulty breathing.”
“He was under the impression that I had threatened to bring a gun to the call center and shoot every employee in the call center,” Hawkins explained, “I was just blindsided. I mean, my heart sunk. I felt like I was in a whirlwind because what a horrible thing to accuse somebody of.”
“I had had a heart attack. She didn’t even want me to drive across the street to the hospital,” Hawkins claimed.
“She’s never had anything like this, and all of a sudden he went through this event and she had a heart attack, there’s no question about it,” Hawkins’ attorney Jeffrey Brooke told Fox. “She’s about 4’10”, so when they say she threatened someone, that’s a little bit hard to believe,” he continued.